Robert D. Austin is dean of the faculty of Business Administration at the University of New Brunswick and Professor (on leave) of Management of Innovation and Creativity at Copenhagen Business School. Richard L. Nolan is the William Barclay Harding Professor of Business Administration, Emeritus, at Harvard Business School and professor emeritus of Management and Organization at the Foster School of Business, University of Washington. Shannon O’Donnell is a PhD fellow in the Department of Management, Politics, and Philosophy at Copenhagen Business School. Together they authored The Adventures of an IT Leader (Harvard Business Press, 2009), which introduced us to Jim Barton as he entered his previous role as CIO.