The 29 full and two invited papers included in this volume were carefully reviewed and selected from 321 submissions. They reflect state-of-the-art research focusing mainly on real-world applications and highlight the benefits of information systems and technology for industry and services, thus connecting academia with the world of real enterprises.
The topics covered are: databases and information systems integration, artificial intelligence and decision support systems, information systems analysis and specification, software agents and Internet computing, human–computer interaction, and enterprise architecture.