SUMMARY - Difficult Conversations: How To Discuss What Matters Most By Douglas Stone Bruce Patton And Sheila Heen

By reading this summary, you will learn how to manage difficult discussions in order to exchange in a constructive way.

You will also learn :

that difficult discussions that fail can belong to one of three types of discussions;

that only a didactic discussion can bring a positive result to your exchange;

that a constructive discussion develops with a win-win commitment;

how to prepare for a difficult discussion;

how to engage it so that it proceeds calmly and effectively.

Even if you lead a particularly serene and peaceful life, you cannot always escape difficult discussions. Indeed, it is impossible to avoid them altogether. Whether it is with friends, family or colleagues, you will inevitably be confronted one day with a complicated conversation with someone. Luckily, it is possible to prepare for it and make it work as well as possible. To do this, you need to learn how to make your voice heard. Are you going to become a champion negotiator?

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