Chip R. Bell

Chip R. Bell is senior partner of the Chip Bell Group and former director of management and organization development for NCNB (now Bank of America). He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.

Ebooks

Dance Lessons: Six Steps to Great Partnerships in Business & Life

The 9 1/2 Principles of Innovative Service

Managers As Mentors: Building Partnerships for Learning, Edition 3

Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Managing Knock Your Socks Off Service: Edition 3

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

Kaleidoscope: Delivering Innovative Service That Sparkles

Magnetic Service: The Secrets of Creating Passionately Devoted Customers