JIM BOYCE is a Sr. Customer Success Account Manager for Microsoft. He has authored more than 60 books on computer technology, covering topics from Windows Server and client, Microsoft Office, networking, programming, and hardware to AutoCAD and UNIX. Jim has written for numerous print and online publications including Infoworld, TechRepublic.com, WINDOWS Magazine, and Microsoft.com. He has also created training content for WatchtIT and Lynda.com. Jim has managed globally dispersed teams supporting Windows Server, SharePoint, and other systems, and also spent seven years as a college instructor, where he developed, validated, and delivered technical training content.