Joseph Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. Dr Michelli is a New York Times' #1 bestselling author. His books include The Starbucks Experience, The New Gold Standard, Prescription for Prescription for Excellence and The Airbnb Way. He has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus.

Ebooks

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Leading the Starbucks Way (PB)

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Starbucks Leadership Lessons

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Mindchamps Way, The: How To Turn An Idea Into A Global Movement (Second Edition)

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Leadership Lessons from the Most Admired Companies

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

De Starbucks strategie: de grondbeginselen van een goede relatie met je klanten, binding met je werknemers en kennis van je producten

Mercedes-Benz. Driven to delight: Estrategias de excelencia en el servicio al cliente

스타벅스 웨이

Guiados pelo encantamento: O Método Mercedes-Benz para entregar a melhor experiência do cliente

Starbucks, la fórmula del éxito