Extremely rude, unhelpful, and sabotaging people working here! I bought an Prime subscription, which includes extra support among other extras. Since then, rappi canceled all my orders, and were rude and unhelpful in their 'support' section. They only replied with automatic responses, took money while not delivering orders, charged me an extra 60R and not giving it back. I've tried to contact them in every possible way, but they straight up closed every request or conversation without responding

Sick of this app and it's terrible non-existent costumer service. Their delivery times are always wrong and they just keep adding time to the delivery, even if they add an hour they never offer you the option to cancel, you're just stuck. I've paid for their "priority" orders and they still never get their in the times they say they will. There's no one to talk to, even when you do finally get to their costumer chat (bot) it will only allow you to bring up one issue and it doesn't help. Awful

The app makes it impossible for you to tip the delivery driver once the payment is finalized. In all the other apps like door dash or Uber eats it is possible. I wanted to thank the delivery driver for waiting for me for a while but the app simply didn't let me and I spent 20 minutes searching for that option. Also, there's no way for me to contact the delivery driver after the order is finalized either.