Rezaul Hoque
The Samsung Shop app offers a convenient shopping experience with a wide range of products, smooth navigation, and exclusive benefits like discounts and early access to new launches. It provides an easy checkout process and reliable order tracking. However, the app has some drawbacks, including occasional performance issues, slow customer service response, limited regional availability, and occasional bugs. Despite these challenges, it remains a useful platform for Samsung customers.
1 person found this review helpful
Yu Sheng Tan
The Samsung Shop app has been frustrating. After authorizing payment with my bank, the app repeatedly showed the transaction failed, even though the amount was deducted. I tried five times, including remote help from staff, but the issue persisted. My last call with support was disappointing as they didn’t escalate to fix the app or manually process my order. It’s been three days with no update. The app had potential, but this poor experience needs urgent attention to prevent further inconvenien
Recycled BeanSalad
Tried to create an account. It asked for 2 factor authentication and then "Network error" over and over and over again. My network is fine. That is as far as I got with the app. I was going to buy a phone on the interwebs but there were discounts with the app. Now, unable to use the app, I feel like I am getting ripped off if I buy through the website. So, frustratingly, I have to shop around some more.
33 people found this review helpful
Samsung Electronics Co., Ltd.
31 December 2024
Hello, Recycled BeanSalad.
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