Extremely rude, unhelpful, and sabotaging people working here! I bought an Prime subscription, which includes extra support among other extras. Since then, rappi canceled all my orders, and were rude and unhelpful in their 'support' section. They only replied with automatic responses, took money while not delivering orders, charged me an extra 60R and not giving it back. I've tried to contact them in every possible way, but they straight up closed every request or conversation without responding

I really like the app, but there are many things that can be improved. I'd love to see the search filters adding a "lowest price to highest (with delivery)" and a "price range" option, the tipping system doesn't allow to tip cents and I would like it if the "rappifavor" option didn't had so many problems loading the maps.

Sick of this app and it's terrible non-existent costumer service. Their delivery times are always wrong and they just keep adding time to the delivery, even if they add an hour they never offer you the option to cancel, you're just stuck. I've paid for their "priority" orders and they still never get their in the times they say they will. There's no one to talk to, even when you do finally get to their costumer chat (bot) it will only allow you to bring up one issue and it doesn't help. Awful