Zara

I've used this app for years. Ever since Saturday, it has crashed every single time I've tried to scroll through this week's drop. I see about 3 things, then it crashes. I've tried uninstalling, clearing the caches and all the usual techniques. No change. It crashes on my phone and my tablet. Stop trying to put in pointless videos and make an app that doesn't crash and enables you to see what's in sale! It's not difficult!

Clothes look great on website but when they arrive are so different in colour and quality. Very disappinting. Now also the returns process is teadious. I received 3 boxes and want to return three boxes, not play tetris by trying to put it all in one box or be forced to pay a return fee when they promis returns are supposedly free. I'm done with Zara.

Love the Zara app! Makes shopping online and in store so easy. You can look up items using the style number which makes it easy to search for things. I found the viral Hourglass Blazer using the style number and didn't order the other blazer they have that looks similar and had people confused. The app tracks your orders and in store purchases and even stores your receipts. It makes everything super easy.