Patrick Toonen
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Door panel looses connection every week or so, two if I'm lucky. Have to reset the doorbell to get a change of manually setting up wifi again. And during that tedious wizard I have to choose a new name for the home location, since It moans the current name is already in use. But there is no UI to see or remove those previously registered names! Am I filling up some hidden database, will I hit a limit at some point? What a joke. Oh, the "Rate us" in the settings doesn't work. Gee I wonder why.
1 person found this review helpful
Legrand - Netatmo - Bticino
May 17, 2024
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service
Dr. Anonymous Pro
Lags, slow playback, no sensitivity settings, no settings for when infrared is turned on. My cam is under a dark overhang, so it goes on way too early. Also gets triggered on audio and wind moving plants, and on precipitation, way too often! Even when only people should be triggering. Also, the AI triggers for humans with animals now (rabbits). This causes notifications to get ignored, so when it's needed you're no longer watching.. But they gave us a dark theme, so I will add a star.
2 people found this review helpful
Roelof Willem Schouten
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[Doorbell] Why is it so buggy after watching for multiple minutes? And after someone rings the doorbell, the image of the call on my home screen isn't loading. If I clear all data, the image is loading again, but after a few times, it isnt anymore... Watching the doorbell in Amazon Alexa app works normal and not freezing/buggy... Watching on Google Home hub is also buggy and freezing HAHA. losers!
5 people found this review helpful
Legrand - Netatmo - Bticino
January 24, 2022
Hello, thank you for your review, your satisfaction is our priority, please contact us on helpcenter.netatmo.com and add the word "appand" in your message, we will investigate this situation.
Kate
Netatmo customer service