Smart Tutor for SAMSUNG Mobile

3.8
70.1K reviews
100M+
Downloads
Content rating
PEGI 3
Screenshot image
Screenshot image
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About this app

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
Updated on
Nov 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

3.8
66.5K reviews
Kelley Silvashy
December 25, 2024
OMG! I was upset because a setting stopped my phone from letting me get messages, phone calls, and texts. With it being Christmas, nothing was opened, and the chat center was an option. THEY WERE PHENOMENAL IN HELPING RESOLVE THIS DOUBLE CHECKING TO MAKE SURE IT WAS RESOLVED AND THEN BEING DONE!!!! THANK YOU FOR HELPING ME!!!!!
2 people found this review helpful
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Jeff Goldsmith
December 6, 2024
I have been told by Samsung that custom sounds for certain contacts is no longer available. Not being able to differentiate between sales calls or family members before looking at my screen (while my phone is in my pocket) is totally inexcusable. I'M SWITCHING TO I PHONE UNLESS I GET A CALL FROM SAMSUNG that their bringing back this feature!!!! Also, I was told I can't remove multiple app. displays on my Galaxy S22 Ultra.
14 people found this review helpful
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Ken Wayne
December 21, 2024
HighusageI'll never have Samsung it google and Microsoft and straight talk will not help you at all nothing using data is mine otherscan look and all bloated data is in samsung apps I didn't even set up Samsung and they want help a warn me about high use of data. I was looking at a old phone and on august all days was used in the first 5 days. That's why I've been getting high data use! Pizza hut has 200mg I've only ordered 3 pizzas! Google don't see that they'll know About it everything and no
2 people found this review helpful
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