myPhonak

4.1
67.5K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak Audéo Life™ (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Oct 16, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
65.6K reviews
Lee Blake
December 7, 2024
Update after using for a while. Dropped a star because the app introduces noise on the hearing aids every time the phone wakes or changes apps or states. Not a deal breaker but irritating after a while. Also, the app should save the state (profile, volume, etc) last used. Otherwise.... Take the time to learn all the functions and what they do. Allows adjustment of the aids for just about any setting. Straight forward functional UI with drill down to more detail. Excellent with L-RL L90 aids.
10 people found this review helpful
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Sonova AG
October 29, 2024
Thank you very much for your 5-star review!!!
Dal Kelley
December 12, 2024
Downloaded the app. Created account. My app is nothing like what you show the app page. Only the left hearing aids shows up No cros Nothing like your app page No volume control 1.19.24. Update Cannot save settings. Every time I leave the app settings, revert back something else. When I use bluetooth, volume changes drastically . Every time I leave appthe settings change. ???? 12.12.24 I never thought I would find an app worse than this one.!!!!
7 people found this review helpful
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Sonova AG
November 15, 2024
Thank you for getting in touch, and we apologize for any issues you’ve experienced with our app. For troubleshooting tips and support resources, please visit our Product Support Center at https://product-support.phonak.com. If you don’t find the information you need, you can also use the contact form available there to reach out to us directly.
Douche Baginglol
December 12, 2024
I've been using the App for 3+ years. The UI doesn't allow to delete programs; also makes a program when just tinkering with the settings - no choice to save, or discard. The adjustments to programs are not intuitive, not noticeable and don't work in the way they are labelled - I previously thought this was due to having a pair of L30s, but now I have a pair of L90 Spheres and the problem is just as bad. Super disappointing.
1 person found this review helpful
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Sonova AG
December 12, 2024
Thank you for your feedback. Please check the link below: https://product-support.phonak.com/s/article/Removing-a-Custom-Program-in-myPhonak?language=en_US

What’s new

General bugfixes and performance improvements

Thank you for using myPhonak!