Dealing with Difficult People: Communicate with Confidence

You may call them "inhuman resources." They are difficult people. They are sneaky, backstabbing, sulking, sarcastic or indifferent. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration.

This audio program will identify different types of difficult people. Strategies for dealing with contentious tactics including manipulation, guilt, blame, sabotage, bullying, lying, refusal to engage and others. Tactics for disarming games and maintaining sanity will be emphasized.

Topics covered include:

• What is the payoff for being difficult?
• The targets for change: other, system and self
• Aiding and abetting: contributing to the success of the difficult person
• Assertive persistence: disarming games
• Nice people make me nervous: what's really behind that smile
• How to take care of yourself when dealing with difficult people
• Standing your ground
• Moving through unfinished business