SMEs and Churn – 15 Key Factors Driving Them Away From Operators

SNA’s Failures Revealed – Getting it Right With Social Ripple Analysis

Customer Retention During the Downturn

Moving Beyond One-to-One Marketing - Getting Personal with Enterprise Customers

Finding Tomorrow's Valuable Customers Today

10 Tips for Establishing a Successful Test & Learn Environment in the Retail Industry

Consumer Segments of the Middle East - The Expat Community

How Much is Too Much? Getting it Right With One-to-One Communications

Uplifting ARPU By Designing Customer-Specific Handset Strategies

Loyalty Programs Gone Right – Constructing the Utopian Loyalty Program

One Size Does Not Fit All – Customizing Retail Chain Sales Points

Why Recreate the Wheel? Using Best Practices in the Workplace

The Under-Tapped Banking Consumer Segments of the World – Ladies

Visitor Relationship Management – Optimizing the Online Lifecycle

Loyalty Programs Gone Wrong – Ten Common Mistakes to Avoid

Are You Using Enough and the Right Facts for Decisions across Your Organization?

Where are Your Dealers? (Optimizing the Dealer Network)

Are Your Sales Channels Crisis Ready? (Revisiting Sales Channels)

Ensuring Successful Business Partnerships

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