Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Billion Dollar Whale: The Man Who Fooled Wall Street, Hollywood, and the World

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Alibaba: The House that Jack Ma Built

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Brick by Brick: How LEGO Rewrote the Rules of Innovation and Conquered the Global Toy Industry

Delivering Happiness: A Path to Profits, Passion, and Purpose

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

The Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron

Business Adventures: Twelve Classic Tales from the World of Wall Street

Negotiation: The Brian Tracy Success Library

Grinding It Out: The Making of McDonald's

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Titan: The Life of John D. Rockefeller, Sr.

Money Men: A Hot Startup, A Billion Dollar Fraud, A Fight for the Truth

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results