Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
Oct 2023 · McGraw Hill-Ascent Audio · Narrated by Lyle Blaker
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4 hr 34 min
Unabridged
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About this audiobook
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods for: - Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement - Moving every customer systematically up the loyalty ladder-from disengaged to loyalty to becoming a vocal advocate, online and off - Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery - Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis - and more
About the author
Micah Solomon is a customer service consultant, trainer, eLearning producer, and keynote speaker. Micah's books have been translated into more than a dozen languages, and his expertise has been featured in Forbes, Inc. Magazine, CNBC, Bloomberg BusinessWeek, and the Harvard Business Review.
As a full-time voice talent and Audie-nominated audiobook narrator, Lyle Blaker has narrated nearly 100 audiobook titles, as well as countless hours of e-learning narration for major companies. He is known for his warm, friendly, and approachable narration style.
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