Customer Love: Great Stories About Great Service

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

212° Leadership: The 10 Rules for Highly Effective Leadership

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

You Can't Send a Duck to Eagle School: And Other Simple Truths of Leadership

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Delivering Happiness: A Path to Profits, Passion, and Purpose

Change is Good... You Go First: 21 Ways to Inspire Change (2nd Edition, New edition)

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Change is Good, You Go First: 21 Ways to Inspire Change

Negotiation: The Brian Tracy Success Library

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More than You Ever Thought Possible

Marketing: The Brian Tracy Success Library

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Now, Build a Great Business: 7 Ways to Maximize Your Profits in Any Market

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

The Effortless Experience: Conquering the New Battleground for Customer Loyalty