Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift
Forte Consultancy Group
Forte Consultancy
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Ebook
5
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About this ebook
Traditionally, efforts around improving processes in the service sector have had at their core the end goal of reducing operational expenses while maintaining or improving service quality, focused on driving efficiency in certain day to day business activities. Such redesign efforts, however, must take several other factors into account, factors which are quite often ignored at the ultimate expense of the customer.
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