Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Contagious: Why Things Catch On

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

The Millionaire Next Door: The Surprising Secrets Of Americas Wealthy

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Delivering Happiness: A Path to Profits, Passion, and Purpose

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist

Pre-Suasion: Channeling Attention for Change

Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

The New Digital Age: Reshaping the Future of People, Nations and Business

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy As They Do